Voice of the Customer

Tony Asaro of the INI Group interviewed an IT professional who is the head of US storage and backup operations for a large financial firm. This is how he describes his role:


“My current role is the head of US storage and backup operations. I have been with the organization for approximately twenty months with the overall responsibility to direct, transform, engineer and lead the organization’s first US storage operations team. The team provides engineering and infrastructure operations support of the US SAN and NAS data environments including backup and data migration services for four US data centers and over eighty remote branch offices.”

The following is an overview of their IT environment:

  • Financial industry
  • Global infrastructure based on a shared IT service model
  • 4 data centers
  • Fifty-five thousand employees
  • One point nine petabytes SAN/NAS managed storage
  • Twenty.storage devices
  • EMC CLARiiON, Symmetrix and Centera; NetApp FAS

       

Listen to individual answers by clicking on the following questions:

  1. Could you please give us a background of your company.
  2. And could you give us a background on your infrastructure environment as well?
  3. What is your role with the company?
  4. Why did you decide to work with SANpulse?
  5. So once you discovered SANpulse and you took a look at that, how did it meet the requirements that you had given to that vendor?
  6. Can you walk us through the process of how you implemented it and what the results were?
  7. Did you consider any other solution and if yes why did you decide against it?
  8. Can tell us how SANpulse improved the economic effectiveness within your IT operations?
  9. And did you quantify any of those cost savings?
  10. And can you give us examples of how SANpulse provided value to your company in addition to the economic impact?
  11. Can you give us insights into SANpulse that would be useful for other IT professionals that are considering this solution?
  12. What are the next steps working with SANpulse?
  13. Would you recommend SANpulse to other IT professionals and can you tell us why?

For more information on SANpulse, go to www.SANpulse.com

 
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