Partners Healthcare is using Verdiem's Surveyor. The INI Group interviewed Rick Aherne, project manager in the desktop management area. This is how Rick describes his role:

“I am a project manager in the desktop management area. We take care of making sure that all those forty-five thousand machines are up to date with Microsoft security patches, the latest software such as any kind of an upgrade to Adobe, Microsoft office, pretty much the core applications that would be on all PCs.”

The following is an overview of the Partners Healthcare IT environment:

• Network of 13 small to large hospitals
• Forty-five thousand PCs

Listen to individual answers by clicking on the following questions:

1. How many PCs do you guys have under management?
   
2. Why did you decide to implement Verdiem Surveyor?
3. What was the implementation process like? Did you go through a pilot phase and where are you now in terms of how many systems that you have managed by Verdiem today?
4. How long did it take you guys to roll out that many systems?
5. What has been the overall economic effectiveness of Verdiem in your environment?
6. What are the next steps using Verdiem Surveyor?
7. Would you recommend Verdiem Surveyor to other IT professionals and give us insights as to why you would if you would?

For more information on Verdiem, go to www.verdiem.com

Verdiem customer reference page - http://www.verdiem.com/customerreferences.aspx