Voice of the Customer

The INI Group interviewed Eric Hawley, associate vice president and Orrin Anderson, system administrator.

Eric and Orrin both answered three of the ten questions that were asked. This is how Eric and Orrin describe their roles:

Eric Hawley:

"I serve as the associate vice president....in charge of the technical architecture for the institution and the strategic direction of the information technology."

Orrin Anderson:

"I am a systems administrator.  I handle various things, but my main responsibility is the back-up system that we have."

 

 The following is an overview of Utah State University's IT environment:

  • Carnegie Level One research institution. 
  • Serve twenty-five thousand students
  • Remote sites in twenty-nine Utah counties 
  • Eighty-eight remote sites covering four states that receive the institution's distance  education classes
  • Approximately one hundred employees in IT organization
  • SCT Banner, Microsoft Exchange and Microsoft Active Directory
  • CommVault backup solution
  • Thirty-five terabyte Dell EMC SAN
  • Data Domain 690

Eric Hawley

Orrin Anderson

 

Listen to individual answers by clicking on the following questions:

Eric Hawley:

  1. Why did you decide to implement a disk-to-disk backup solution that supports data deduplication?
  2. What was the process you used to make your final decision to go with Data Domain?
  3. Can you tell us how Data Domain has improved the overall economic effectiveness within your IT operations?
  4. What are the next steps using your Data Domain solution?
  5. Would you recommend using Data Domain to other IT professionals? And tell us why.

Orrin Anderson:

  1. Can you give us examples of how Data Domain provided real value to you company?
  2. Can you tell us how Data Domain has improved the overall economic effectiveness within your IT operations?
  3. Did you look at any other disk based back-up or VTL solutions?
  4. Did you look at software-based solutions provided by the back0up vendors?
  5. How has implementing Data DOmain changed your usage of tape now and in the future?
  6. Can you give us any insights on Data Domain that would be useful for other IT professionals considering the solution?
  7. What are the next steps using your Data Domain solution?
  8. Would you recommend using Data Domain to other IT professionals? And tell us why.

For more information on EMC/Data Domain, go to www.datadomain.com

    2010 The INI Group, LLC